REFUND/CANCELLATION POLICY

Last updated August 01, 2020

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

SUBSCRIPTION PAUSE AND CANCELLATION
If you have a recurring subscription and would like  to put in on hold, login your accounts manage-subscriptions page, choose the subscription you would like to put on hold and click PAUSE button.

 

Or if you have a recurring subscription you can cancel it anytime you like by logging into your accounts manage-subscriptions page, choose the subscription you would like to cancel and click CANCEL button.

 

CANCELLATION BEFORE NEXT RENEWAL ORDER SHIPPED

You can cancel any subscription as long as it is 7 working days before you are due to receive it as the courier takes this amount of time to deliver your order. Once your order is being processed (ie: we are preparing it to be shipped that day) we cannot cancel or refund it. 

 

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

 

RETURN PROCESS

To return an item, place the item securely in its original packaging and mail your return to the following address:

 

UAB KETO MAISTAS

Lvovo g. 25-104, LT-09320, Vilnius

Lithuania

 

 

REFUNDS

A full refund is offered if we are informed within 14 days of you physically receiving your order. Once we have been informed you then have 14 days to return the item(s) to us but we cannot accept any product that has already been opened.

We then will refund your order within 14 days of receiving it back to our production facility.

 


EXCEPTIONS  
  

For defective or damaged products, please contact us at the customer email below to arrange a refund or exchange. 

 

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 
[email protected]

UPDATE YOUR SUBSCRIPTION

Please select your new subscription details from below. If you need help to decide you can always use feeding recommendation chart to select the best plan for your dog.

Cal/day

We recommend the following plans for your dog. Choose the best option for your convenience:


100% Rocketo Every Second Day Rocketo Twice a Week Rocketo
1KG BAG
  • Lasts 1 Week
  • Lasts 2 Week
  • Lasts 3 Week
3KG BAG
  • Lasts 4 Week
  • Lasts 8 Week
  • Lasts 12 Week