Last updated August 01, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
SUBSCRIPTION PAUSE AND CANCELLATION
If you have a recurring subscription and would like to put in on hold, login your accounts manage-subscriptions page, choose the subscription you would like to put on hold and click PAUSE button.
Or if you have a recurring subscription you can cancel it anytime you like by logging into your accounts manage-subscriptions page, choose the subscription you would like to cancel and click CANCEL button.
CANCELLATION BEFORE NEXT RENEWAL ORDER SHIPPED
You can cancel any subscription as long as it is 7 working days before you are due to receive it as the courier takes this amount of time to deliver your order. Once your order is being processed (ie: we are preparing it to be shipped that day) we cannot cancel or refund it.
All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging and mail your return to the following address:
UAB KETO MAISTAS
Ateities g. 10, LT-08303, Vilnius
A full refund is offered if we are informed within 14 days of you physically receiving your order. Once we have been informed you then have 14 days to return the item(s) to us but we cannot accept any product that has already been opened.
We then will refund your order within 14 days of receiving it back to our production facility.
For defective or damaged products, please contact us at the customer email below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
We will miss you, but before you go please let us know why you want to leave Rocketo community?
Click the button below to stay with us and your next renewal will be -25% off!
Click the button below to switch your recipe and your next renewal will be -25% off!
Please let us know if there is anything we can do to help, we are here for you.
We would really appreciate if you can let us know which brand you are switching TO And why?
We would really appreciate if you can let us know why you are leaving us
Your next subscription renewal order will be -25% off!
Please select your new subscription details from below. If you need help to decide you can always use feeding recommendation chart to select the best plan for your dog.
We recommend the following plans for your dog. Choose the best option for your convenience:
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