Last updated March 22, 2021
Thank you for your purchase. We hope you are happy with your purchase. Please see below for more information on our return policy.
SUBSCRIPTION PAUSE AND CANCELLATION
If you have a recurring subscription and would like to put in on hold, login your accounts manage-subscriptions page, choose the subscription you would like to put on hold and click PAUSE button.
Or if you have a recurring subscription you can cancel it anytime you like by logging into your accounts manage-subscriptions page, choose the subscription you would like to cancel and click CANCEL button.
CANCELLATION BEFORE NEXT RENEWAL ORDER SHIPPED
You can cancel any subscription as long as it is 7 working days before you are due to receive it as the courier takes this amount of time to deliver your order. Once your order is being processed (ie: we are preparing it to be shipped that day) we cannot cancel or refund it.
CHANGING YOUR MIND
For many non-perishable products purchased online you have the legal right to change your mind within 14 days and receive a refund if the product has not been damaged.
However, as our products are food/treat/supplements they are deemed to be perishable under the Consumer Contracts Regulation 2013 and therefore you will not be able to return any products you have paid for and received unless there is something wrong with them (please see below).
In summary, we will not be able to provide a refund or exchange if:
you change your mind
your circumstances change
you find cheaper products elsewhere
If there is a problem with the product. If you believe that you have received faulty product and you are not satisfied with it, please raise your concern following steps listed below:
Raise your enquiry by sending an email to [email protected], including your email address that is linked to your account, order number and the reason for it. An enquiry has to be raised within 7 days of the product(s) being delivered. Further information may be requested from you regarding your complaint. A refund, credit or agreed discount will be issued within 7 business days in the case of the fault being on our side. If the product is sent in a secure and appropriate condition, we reserve the right to not refund, credit or discount your account.
If you have any questions concerning our return policy, please contact us at:
We will miss you, but before you go please let us know why you want to leave Rocketo community?
Click the button below to stay with us and your next renewal will be -25% off!
Click the button below to switch your recipe and your next renewal will be -25% off!
Please let us know if there is anything we can do to help, we are here for you.
We would really appreciate if you can let us know which brand you are switching TO And why?
We would really appreciate if you can let us know why you are leaving us
Your next subscription renewal order will be -25% off!
Please select your new subscription details from below. If you need help to decide you can always use feeding recommendation chart to select the best plan for your dog.
We recommend the following plans for your dog. Choose the best option for your convenience:
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